Apply For This Position Now   View Associate Job Description (PDF). Unlawful discrimination will not be a factor in any employment decision. Think you've got what it takes? The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. If you cannot access this information, please call 1.800.444.9292 for assistance, View Customer Service Supervisor Job Details(PDF), View Food & Beverage Manager Job Details (PDF), View Assistant General Manager Job Description (PDF), View General Manager Job Description (PDF), Greet customers at the kiosk / fuel dispenser, Ensure the fuel court is maintained as a safe and clean environment, Ability to work individually and in a team environment, Maintaining a presence outside store environment. Apply Now! Responsibilities: Greet and provide an enjoyable shopping experience for all customers. Customer Service Associate at Wawa, Inc. Last Updated: July 18, 2020. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Customer Service Item Checkout (Money Handling) Working at … Ability to work 35-40 hour workweek on 3rd & occasionally 2nd shift. Find contact's direct phone number, email address, work history, and more. 117 Interview Reviews. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. The average Wawa salary ranges from approximately $20,000 per year for Barista to $100,000 per year for Application Specialist. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wawa Customer Service. Apply For This Position Now   View Night Supervisor Job Details (PDF). Job Description: Answer incoming customer inquiries. Handled all customer relations issues in a gracious manner and in accordance with company policies. The General Manager (GM) is responsible for management of the entire store operation. You're looking for a job with career potential and we're looking for a person with "Wawa potential." 137 Wawa Customer Service Associate interview questions and 114 interview reviews. Check expiration codes, face and inspect all items. Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. Ensure execution of established safety, security, quality, and store operations policies and standards. management was amazing and always helped with being successful. They genuinely care about their employees. I have been assured that they educate non-mask wearers but not enforce their own mask policy that is clearly written on signage. Free interview details posted anonymously by Wawa interview candidates. Prior food service and/or customer service experience preferred; Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Wawa Customer Service Associate Interview Questions. 79 % In-Person. Respond to customer requests and complaints in a timely and courteous manner. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. Experience 114 Ratings. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. The AGM will review business results, including profitability, and plan for continued improvement. The average hourly pay for a Customer Service Associate at Wawa, Inc. is $11.31. Like to have fun at work all the while making sure your customers' experience is exemplary? The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Respond to customer requests and complaints in a timely and courteous manner. Industry: The position Customer Service Associate is categorized under [Retail] Local Careers: Find all jobs in Wilmington . By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Complete other tasks as assigned by store management. Customer service associates must enjoy working with people, and be service-oriented … Interviews at Wawa. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. Follow proper coding procedures. Enjoy meeting new people? Please fill out this field. Pull expired items, document and discard. Maintain clean and orderly check out areas and complete other general cleaning duties,such as mopping floors and emptying trashcans. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Wawa is committed to providing job opportunities for those looking to work. Customer Service Associate hourly pay at Wawa can range from $9 - $16. Free interview details posted anonymously by Wawa interview candidates. Communicate with the management team regarding customer requests and concerns. Job Title: Customer Service Associate. Password ! The GM will lead the management team to ensure execution of organizational objectives, initiatives, and achievement of store and profit goals. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Ensure coffee thermals are filled and working properly. Ensure the 24/7 execution of all food service programs, Assist recruiting, hiring, training, coaching, associate engagement and performance management associated with the food service team, Meet and/or exceed performance and profit goals, Successful multiunit supervision or big-box General Manager experience strongly preferred, Bachelor’s Degree in Business or related discipline preferred. Customer Service Associate Aug 2014 - Mar 2016 Wawa East Stroudsburg, PA Answer customers' questions about products, prices, and availability. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. Ready to see if you're the next Wawa associate? The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. Wawa, Inc. pays its employees an average of $12.33 an hour. Experience. Self-starter. The FBM ensures an exceptional customer experience. 12 % Negative. Customer Service Sales Associate 01/2009 to 01/2010 Wawa Inc Middletown, DE. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. A free inside look at company reviews and salaries posted anonymously by employees. Where applicable, this position will assist the GM with managing the fuel offer. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. View Ted Clair's business profile as Customer Service Associate at Wawa, Inc.. Find Ted's email address, phone number, work history, and more. Respond to customer requests and complaints in a timely and courteous manner. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Apply For This Position Now   View Food & Beverage Manager Job Details (PDF). Join our Talent Community and you will get special announcements about future similar job opportunities. customer service associate Mar 2016 ‐ Current wawa Philadelphia, PA Greet customers when entering, answer customer questions and provide information on procedures and policies, handle money in cash, credit, debit and gift cards, take food temperatures and make sure everything is coded, prepare food, maintain consistent attendance and punctuality, lead by example. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. I complained to Wawa customer service today after witnessing a man without a mask being served in store at PA 113 and Bethlehem Pike. I Learned a lot more about good customer service skills and how to operate in fast pace environments. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. 82 % Neutral. Participate with the store management team to improve store performance. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Hourly pay at Wawa, Inc. ranges from an average of $9.89 to $18.90 an hour. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Determined customer needs by asking … 11 % Employee Referral. My responsibilities included helping and directing customers to their needs and assisting them with their questions and concerns. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. A wawa customer service associate resume customer service leader is a trained staff whose role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service workers View Kaitlyn Faraghan's profile as Customer Service Associate at Wawa, Inc., located at Greater Philadelphia Area. Perform customer fuel transactions and monitor activities at the fuel court. Prior food service and/or customer service experience preferred; Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Experience. Maintain proper cash levels in register drawer and change machines. Prepare all made to order food and/or beverages according to recipe or customer specifications. Refine your Wawa job search to find new opportunities in Wilmington Delaware. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. This estimate is based upon 250 Wawa Customer Service Associate salary report (s) provided by employees or estimated based upon statistical methods. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Provide direction, motivation, and coaching for associates during the shift. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco andor alcohol. Where applicable, this position will assist the management team with managing the fuel offer. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. Apply For This Position Now   View Assistant General Manager Job Description (PDF). Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications. Wawa, Inc. is an equal opportunity employer. Job Summary:  The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). The AGM is responsible for ordering goods and scheduling labor. Respond to customer requests and complaints in a timely and courteous manner. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. 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